MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with Apple Remote Desktop 3, Apple’s award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity [...]

MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset [...]